Windows hello not working windows 10. Option 5: Run the Windows Troubleshooter a.
Windows hello not working windows 10 May 6, 2024 · Something may have caused it to be turned off or otherwise fail. After that, you will see that a Set up button appears in Windows Hello Apr 9, 2020 · Similarly disable the other Windows Hello options if any. But there I see on top in red "Windows Hello is preventing some options from being shown". Jun 13, 2020 · Then select Start > Settings > Accounts > Sign-in options > Windows Hello PIN, and select I forgot my PIN. still the same outcome Nov 2, 2022 · In addition, my IT department has ensured me that the settings are set to allow us to use Biometrics at the domain level. I will attach the System Information as requested, an I hope this will help you. The machine supports fingerprint reading via Windows Hello and I use it for login and to authenticate in various applications (e. Aug 28, 2023 · The camera works fine for Hello on my Windows 10 and my wife's Windows 11 laptops. Windows Version: 1909 (Build 18363. Apr 9, 2020 · If that doesn't work, try to disable/enable Windows Hello 1. Get started on the Welcome to Windows Hello screen Type your PIN or password in the PIN or Password field. Jan 10, 2025 · My Windows Hello stopped working as well. My device is was working fine. Wait for Windows preparation to complete, and select "Create installation media for another computer" 5. Click Accounts. You can use this procedure to repair the Windows files and reset the Windows Update components. Is it possible there is still a hardware or driver issue that is affecting only the domain user and not the local user? Mar 13, 2024 · Troubleshoot Hardware: Use the Windows built-in troubleshooter for hardware. Microsoft Windows has adopted the Personal Identification Number (PIN) as a straightforward and secure method to lock and unlock devices. Nov 6, 2019 · Creators Update might have modified some of the crucial settings of Group Policy. Please Help. You will see Sign-in Options on the left side. Enable Biometrics in Group Policy Editor. Jun 1, 2020 · Device Manager window will be opened. For a short time it looks like they pop-up-windows is loading, but then I am kicked back to the windows-login-page without the possibility, to use web-sign-in. 1) Here's here how to reset the PIN in Windows 10 when it will not work from Settings > Accounts > Sign In Options: Open Windows File Explorer using the file folder icon on your task bar. For more info on how to do this, go to Configure Windows Hello. Restore or reset your PC. Some users are unable to use the 'I forgot my PIN' option in Settings > Accounts > Sign in Options > Windows Hello PIN When you click on 'I Mar 4, 2022 · On the other hand on my Windows 10 Home desktop the integration with Windows Hello seems not to be working. The good thing is, there is no reason whatsoever to get worked up: this article offers a detailed, step-by-step guide on how to set up fingerprints on a Windows 10 device and how to fix Windows 10 fingerprint reader not working. Go to Start > Settings > Accounts > Sign-in options. No frame to see. To do so, follow the steps below: Step 1. Jan 23, 2020 · Hello, After an update, the Windows Hello Fingerprint option is no longer available / doesnt work. CAD software and Rendering, yes. I spent 4 hours with a Windows specialist on line and he never got it to work. Consider manually retrying. After your computer restarts, check if Windows Hello is working. There are several causes that make Windows Hello stop working on Windows 10. Regarding the automatic retry option, unfortunately, Windows Hello itself does not support this feature. Most methods came from windows forums. Restart your PC and try to add a Windows Hello PIN again. Click Hardware and Devices d. But after resetting this way, the fingerprint sensor does not set up in settings anymore. A few facts about my system: Edition: Windows 10 Pro May 23, 2024 · One the next startup, Windows 10 should automatically detect Windows Hello, and install the latest driver for it; Once Windows 10 installs the driver again, try running Windows Hello to see if the issue is resolved; Some users around the Internet reported that reinstalling Windows Hello drivers helped solve the problem. Run Hardware & Devices troubleshooter. Locate "Windows Biometric Service". Apr 30, 2024 · If disconnecting your work or school account doesn’t help, use the forgot PIN option to reset your Windows Hello PIN. Mar 23, 2022 · Hello,I'm facing an issue with sign-in options in my Windows 10 devices on my domain. Here are the steps: Click on Sign-in options and login to Windows with your Microsoft account or local account Password. This laptop comes with a fingerprint sensor. Update System Drivers. Oct 18, 2024 · 8. Active Directory, Intune), but you don't want to use Windows Hello for Business, proceed to enable the "Turn on Oct 3, 2024 · A lot of users won't have the FIDO2 key with them. How to set up Windows Hello face login? Set up Video. If Windows Hello was working before, a recently installed app, driver, or update might be causing the problem. Fix Windows Hello Not Working on Windows 11 When Windows Hello stops working, you are back to using inconvenient methods like a PIN or even worst Microsoft account password to authenticate your identity. Launch Windows Settings 10 app. Jul 22, 2019 · (code 10)" Although its working sometimes, (may be around 2/10 times) but mostly its not working - there is no "fingerprint" option in "Sign in options" (in login screen) My laptop mode l: Lenovo ideapad 520 15IKB (81bf) i have done all of the common workouts and maneuvers: 1) Updating the Windows 10 to latest update. If the fingerprint sign-in option was not available, run Windows Feb 13, 2024 · I’m sorry to hear you’re having trouble setting up Windows Hello PIN. Entering the PIN In the Windows Hello area under Face Recognition, click Set up. Click "Accept" to accept the user license terms. Press the Win + X keys and choose Device Manager. If you're having trouble signing in to your Surface with Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), here are some things to check before you start the troubleshooting steps. It happened recently after a windows update. Feb 19, 2023 · Hello, I'm Felipe and I'm an independent Community Expert, and I'll do my best to help you. Open Start > Settings > Update & security > Troubleshoot b. Dec 5, 2020 · Before to try some solutions try updating your Windows 10 to the latest version. I get two messages: 1. This is really frustrating. Try to convert your login with that account to a local one first, restart, then convert it back to a Microsoft Account. Reset fingerprint & facial recognition options. Aug 21, 2024 · Windows 10 and Windows 11 operating system versions 22H1 and older may have MIPI camera detection problems . Reset Windows Hello Biometrics: Sometimes, clearing the biometrics cache can help. Welcome to the Microsoft community. Apr 8, 2023 · Thanks John. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. Tips: If these steps cannot help you deal with the out of work or missing Microsoft hello, you can attempt to repeat step 1 to 3 and then go as follows: Facial Features > Configure enhanced anti-spoofing > Disabled. Please try again later. after doing "Set up" ->"Get Started" . Sep 5, 2022 · In this guide, you’ll learn the steps to fix the issue that could prevent you from removing, configuring, or using a Windows Hello PIN to log in on Windows 10. See full list on thegeekpage. Install updates manually. I've been using the fingerprint sign-in for a year now with no problems but after the last Windows 10 update it has stopped working and when I go to settings it says "Windows Hello is not available on this device. How to Fix Face-Recognition (Windows Hello) Not Working after Windows 10 Update. Hardware issues, system corruption, software conflicts, improper settings, or faulty, outdated, or incompatible drivers are some Hello, My computer seemed to randomly stop recognizing me with the camera when signing in through windows hello. In addition, there are third-party products that add Windows Hello to older Windows 10 devices which may not have the latest hardware support. Click on Computer Configuration and open Administrative Templates. Seems like they are locked out in this case. Make sure you configure Windows Hello on your device. If it is not set up, choose Setup and complete set up. after updating to 22H2. Aug 14, 2023 · Microsoft Spams a New Warning to Windows 10 Users The Easiest Way to Find and Delete Duplicate Files on Windows This Default Windows App Is So Good You Won't Need Another Like It Jun 23, 2020 · I have clients connected in a hybrid azure ad environment. Either way, there are methods people have been using to resolve this problem and get Windows Hello to start working again. I looked for a solution online and based on an answer on this website added a file in the registry. I can see here that you're unable to use your Windows Hello. I followed all of the instructions in the troubleshooter and still nothing. Follow the prompts to reset your PIN using your Microsoft account password. msc. Windows Hello is a more personal, more secure way to get instant access to your Windows 11/10 devices using fingerprint or facial recognition. Then delete the folder named NGC. My camera stopped working a few days ago. Fingerprint recognition is working fine on G10 and G11 models, but not working properly on G9. Step 3: Click Get Started and follow the on-screen instructions to complete the resetting process. Before I re-installed Windows, Hello (face) was working fine. Try again later". If the software conflicts with your system, some issues like Windows PIN not working or Windows Hello PIN not working can easily happen. Method 3: Using Registry settings if you have Windows 10 Home installed. - Under PIN, Click Remove and setup again. Apr 13, 2022 · Do I need to install the facial recognition? This system was purchased in August, but just setup this year. Mar 30, 2023 · Unfortunately, some users experiencing Windows Hello not working or Windows Hello Face Recognition stopped working after Windows 10 update. If it is set up, choose "Remove this sign-in option". Right-click on the service and select "Stop" from the context menu. Whenever I try to use it, the system shows me "Something went wrong on our end. May 14, 2020 · Some HP computers with a fingerprint sensor might not work with windows hello. It will freeze on that screen and will not do anything else. I didn't have to restart, but you may have to. Step 1: Press the Windows key + I to launch the Settings app. I did use Windows Hello for a time and switched to another sing-in-option (Picture) later, now i want to get back to the windows hello-sign-in option again, but it isnt working to activate this option for an unknown reason. Device Status: My Windows Hello for Business options such as PIN and Biometrics such as Facial Recognition and Fingerprint was working well for more than a year. " Jan 29, 2024 · I'm Christine, a Windows user like you. Press Windows + R to open the Run dialog box. Means it will not respond after that and will not ask for further options of setting up. Anyone owning a computer running the Windows 10 or Windows 11 22H1 operating system (or older) may find that Windows Hello facial recognition is not working. Oct 6, 2024 · Select Windows biometric services from the left column. If you can't proceed to next method. Settings > Update & Security > Troubleshoot > Additional troubleshooters. Dec 29, 2020 · Device Manager will find the driver and install it (Note: the label Integrated Webcam will not change after you update the drivers) 9. Back up the previous database: Open Windows Explorer and navigate to C:\Windows\System32 Jun 12, 2019 · Hi ChaiwatSirirungrueng, Thank you for posting your question in the Microsoft Community Forums. com Jan 4, 2025 · Option 1: We try to reset Windows Hello manually and re-enroll it. What causes Windows Hello to stop working? Most of Windows 10 errors can be associated with multiple different causes. As you are facing issue with Windows Hello and as the computer is connected to a Domain Network, you may want to refer to this article to check if that helps. Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Windows hello is a biometrics-based technology that allows users an alternate way to securely log into devices and applications using a fingerprint, iris scan, or facial recognition. Restart your computer for the changes to take effect then check if Windows Hello is now working. Aug 16, 2024 · Hello, John Hendricks1. it says windows hello is preventing some options from being show as well as face and finger print recognition are not available on this device. Everytime I try Aug 13, 2024 · Fix 2: Prevent Windows From Turning Off Biometric Devices. I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you. msc and press Enter. This just started happening after the most recent Microsoft update. I also can't add any other Windows Hello logins. To fix Windows Hello PIN when you can’t use, change, remove, or add a PIN to your account, use these steps: Open Start. Go to Settings > Accounts > Sign-in Options. Open Local Group Policy Editor. Apr 24, 2020 · Similarly disable the other Windows Hello options if any. Hi, I had a Logitech Brio 4K Stream that had a working Windows Hello authentication in Windows 10, but on a newer computer with Windows 11, this never worked. . I didn`t find info that helps me in some forums so I am asking here what can I do to fix this issue. Sometimes it is not supporting Windows Hello. Now, depending on what you have set up on your system, click on Windows Hello Face or Windows Hello Fingerprint, and click on the Remove button. I hope this helps! Dec 11, 2019 · Fixes For Windows Hello Fingerprint Not Working In Windows 10. Click on the System Restore button. Jan 2, 2025 · 2) Reset Windows Hello settings: Open Settings, select Accounts > Sign-in Options, and under Windows Hello Facial Recognition, select Delete. After this, check to see if you can set up Windows Hello Dec 18, 2017 · I have recently bought a Lenovo IdeaPad 520 laptop with Windows 10 Home (x64). Select Windows Feb 2, 2021 · The non-working profile settings might be corrupted. The reason behind face-recognition is a no-brainer. Fix Windows Hello PIN problems on Windows 10. I use Windows Hello for signing in to Windows using the fingerprint sensor. Option 2. Restart afterward and observe for changes. 3. Nov 4, 2018 · A few days ago I found on a net dozens of posts, where people, which use Windows as their main OS and have switched to Macbook, have problems with logging to Windows using Touch ID (Windows Hello). And under the Windows Hello it says "Windows Hello isn't available on this device". Find solutions, download drivers, and get support for your HP products. Help please. Jan 20, 2018 · Hi Troy. In the right pane of Biometrics, double click on Allow users to log on using Jan 20, 2025 · I am stuck at log in because Windows Hello demands a PIN, and it won't let me quit the prompt, which means I cannot log in and reset my PIN. The driver installed for my camera under "imaging devices" in device manager is the same version as the laptop it works on. 447, Version 1607). By Shan Abdul. Dec 1, 2024 · It now says Windows Hello options are not available. Right-click on “Integrated Webcam” and click on “Disable device“. Reset Windows Biometrics Component. Popular as the feature is, some users have complained that it stopped working after they updated Windows 10. a. I noticed that the fingerprint reader always doesn't work when first waking up the laptop after the last shutdown. Jun 8, 2020 · Windows adds the PIN. and run the troubleshooter for Windows Hello or Biometric devices. All greek to me. We have Windows Hello enabled. You can check for the updates from Windows Update in the Settings application, if your Windows it's up to date, now we can proceed. The same goes for Windows Hello. Feb 17, 2022 · I've been trying to set up my laptop for "Hello", so I don't have to put in a pin each time. Type 'services. This issue usually occurs when a work or school account has been connected on the device which has some restriction due to work or school account policy and some times due to drivers issue. Exit the Group policy editor and reboot the computer. I continually received the message that it is trying to find me - it didn't say it didn't recognise me, just it couldn't find me. Apr 10, 2018 · Hi Chris, A corrupted Windows system file can cause this kind of issue on Windows 10. Modify Group Policy Settings - skip this step if you are not running Windows 10 Pro/Enterprise There might have modifications made to some of the crucial settings of Group Policy. I can't pick PIN as a log in option at the account level. The installation process on the laptop went perfectly, just had to install the driver, update the laptop to the latest windows update and restart the computer. Scroll down c. Feb 13, 2022 · Press Windows + X key at the same time and launch Device Manager > Locate the Hello and webcam drivers individually and right-click on each of them and select Remove driver > Repeat the removal with all Windows Hello related drivers and then reboot your PC > Once done, open Device Manager, and click Action > Scan for hardware changes, the Dec 20, 2024 · I am setting up a new elitebook. Updated Sep 29, 2023. It can be setup without any errors but when trying to sign in using fingerprint it cannot recognize my fingerprint. I now have to type my passcode every time. Click on it. Sep 29, 2023 · 8 Ways to Fix the Windows PIN Not Working in Windows 10 & 11. Mar 10, 2023 · In some cases, Windows Hello simply stops working after an update, a Windows reset, or without an apparent reason at all. Locate Windows Hello section and disable Windows Hello. Press Windows key + R key together from the keyboard. I tried all possible solutions: firmware upgrade/downgrade/driver installs, remove Windows Hello, change drivers to standard Windows drivers, Oct 12, 2020 · 5. Well that's not the case. What do you see? You see "Update your Driver". Dec 28, 2019 · Navigate to Policy > Administrative Templates > Windows Components > Windows Hello for Business Select Use Windows Hello for Business Select the disable option Click Apply Click OK . Enabling Windows Hello Feb 24, 2025 · Sign-in options and settings are not working: Deleting the contents of the NGC folder: Open up your File Explorer and enter this URL C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft After update KB5048685 Windows Hello stopped working. - Restart your computer. If you are having trouble with Windows Hello facial recognition not accessing the IR camera, here are some steps you can try to resolve the issue: Mar 20, 2025 · Under Windows Hello Fingerprint, click Set up. Note: To use face recognition, you may need to first update to the newest version of Windows 10/11 using Windows Update. Oct 3, 2022 · still the same, Windows Hello not working after waking up. Should I check the Group Policy on my Domain Oct 16, 2020 · The Microsoft Surface Pro, Surface Book and Windows 10 PCs have fingerprint scanners and cameras built in; plus, they are compatible with Windows Hello. Dec 30, 2024 · 8 Ways to Fix the Windows PIN Not Working in Windows 10 & 11 In the modern digital landscape, security and convenience are paramount, especially when it comes to accessing your devices. I cannot even follow the above conversation. I hope this helps with your concern. Modify Windows Hello Group Policy settings. ArifAhmed2, I've been having a similar issue with my computer and the 1909 update, but I can't use my fingerprint. Locate the Hello, webcam, and fingerprint drivers individually and right-click on each of them. msc and press Jan 17, 2021 · On settings, it says 'Windows Hello is not compatible with this device' even though I have been using it before. Thank you for your feedback. I'm Greg, a volunteer installation specialist and 8 year WIndows MVP here to help you. myki). Unable to create Windows Hello PIN – This is when Windows doesn’t recognize the PIN due to insufficient permissions for the NGC folder or due to Jan 21, 2025 · Our devices are running either on Windows 10 22H2 latest release or Windows 11 23H2 latest release. Set up your PIN once again. You can try to Remove and Add your PIN. To resolve this, try a Fresh Start. I am on a corporate domain/AAD joined Laptop using Windows 10 Ent 21H1 now. The initial problem was that the setup proceeded all the way to the phase where it showed my face and was supposed to recognize it, but then nothing happened and the only option available was to cancel the setup. Navigate to Computer Configuration\Administrative Templates\Windows Components\Biometrics. Jun 21, 2022 · Here are the ways to troubleshoot Windows Hello not working on Windows 11. Feb 24, 2025 · I recently re-installed my Windows 11 PC. Nov 1, 2024 · Hello, The camera for my windows Hello Face Recognition has suddenly stopped working. I went to Settings | Accounts | Sign in Options and Face Recognition (Windows Hello) was available. Mar 15, 2023 · I have a Lenovo ThinkPad T15g Gen 1 running Windows 10 Pro 22H2 64-bit. You can do this by going to Aug 23, 2023 · Hello, I checked for updates and I am up to date. 2. This article outlines simple, straight-forward solutions of fixing Face-recognition (Windows Hello) not working after Windows 10 update. any solutions? I already installed the latest drivers from the Lenovo website. May 16, 2020 · Hello, I would like to sign into my PC with Windows Hello using my laptop's fingerprint sensor. Windows Hello is a more personal way to sign in, using your face, fingerprint, or a PIN. Restart your PC. My laptop is Lenovo ThinkPad E580 and using Windows 10 Apr 30, 2018 · I have just bought a new Surface Book, completed all the updates to v 1709 and I have tried to set up Windows Hello. I removed a driver under "biometrics" in device manager as instructed on one of the answers. Help with resetting my Windows Sign-in Pin - Microsoft Community Sep 14, 2019 · lately I updated my windows 10 home and now my fingerprint sign in is not working anymore. Welcome to the largest community for Microsoft Windows 10, the world's most popular computer operating system! This is not a tech support subreddit, use r/WindowsHelp or r/TechSupport to get help with your PC Aug 7, 2024 · Reset Windows Biometric Service: Stop biometric services: Press Windows + R simultaneously to open the "Run" dialog box, then enter services. I would sincerely appreciate some assistance. As stated, it was working fine before I reinstalled. Start again at #1 and complete setup. Mar 25, 2023 · The Brio webcam is also very simple to use with Windows Hello. Face recognition is now working for me in Windows 11. msc' to open the services. Go to. In the Windows Hello PIN section, remove your existing PIN. See fixes for Face Recognition: Windows Hello Facial Recognition Not Working - HP Support Community - 7036715. But after 10-15 min everything is reset once I restart or awake the surface from sleep mode Windows Hello is not working at all. Here the info about my pc: MODEL: HP 15-dw0014nl. I am asked to input my pin which i do, and then I just get the message "Sorry something went wrong, couldnt turn on the camera, make sure its working properly" I have confirmed that the camera is working to take photos. Dec 5, 2016 · If the previous steps failed to work. Reset Facial Recognition and/or Fingerprint Options Press Windows key + I to open Settings. However, I'm afraid the methods did not work. Feb 13, 2019 · Enable sign into Windows 10 using Biometrics from Local Group Policy editor. Nov 4, 2019 · Hi Prateek. In the Mar 20, 2024 · Windows Hello not working on Windows 11 – In this case, the fingerprint sensor stops working due to disabled PIN login, an outdated biometrics driver, or missing/malfunctioning biometrics device. I am on 24H2 with latest updates. 1. Oct 3, 2021 · Hello! My Windows Hello Fingerprint has been working fine for the past few years I've had my Windows device, but it suddenly stopped working over 2 weeks ago. Open the Run dialog box by pressing the Jan 9, 2019 · We assume your Windows 10 fingerprint reader has been acting up lately and that is why you are here. If the above 2 methods fail to resolve Windows Hello not working on Windows 11, you can try resetting the facial recognition settings. But 2 days back my facial recognition stopped working all of a sudden and I started getting below message that "We couldn't find a camera compatible with Windows Hello Face". I'm running an Jan 29, 2024 · With a compatible IR camera, you can always fix temporary glitches stopping Windows Hello face recognition from working correctly. It worked great until about 2 weeks ago. I don't know why you designed Windows Hello like this. under “Windows Hello Facial Recognition” and reset the facial recognition. It doesn't have an option to 'remove' or 'add another' fingerprint. Feb 19, 2024 · Before you begin, please make sure you have set up Windows Hello on your device and set up the Fingerprint recognition properly. Also web-sign-in does not work, since the pop-up windows did not appear. I'm going to teach you folks how to make your HP laptop fingerprint sensor work with windows hello. If you really like this "retry" feature, you can express your design and ideas to the development team through the Feedback Center (WIN+F). I am having trouble trying to setup Windows Hello Face. Then open Explorer and navigate to the following path. The pin works but not facial or fingerprint recognition. Under Ways to sign in, you'll see three choices to sign in with Windows Hello: Select Facial I recently updated my pc to windows 20h2 version and facing a problem regarding windows hello pin. Jan 22, 2018 · Facial recognition logon doesn't work after you apply a Group Policy setting in Windows 10; Troubleshoot problems with Windows Hello on Surface; Facial Recognition not working for windows 10, version 1709 (please check the marked as answer posts). Reinstall the biometrics driver. I am running Windows 10-64bit on my home laptop. Select Windows Hello PIN. Sep 14, 2018 · After messing with undervolting the computer got stuck in a BSOD loop, and i ended up resetting windows from a usb drive. The majority of the materials reference Windows 10, but I am using Windows 11. And, as I understood, BootCamp does not provide such functionality, and no one, which use Macbook Pro with Windows 10 cant login using Touch ID. 2) Follow the path: Computer Configuration > Administrative Templates > Windows Components. 592) I went to device manager and saw that there is a problem in the driver ELAN WBF Fingerprint Sensor. Aug 17, 2019 · 2. The first 2 I had already tried, but the second one, the only compatible hardware was apparently the one I am currently using, which does not work. Also, I try to redo the windows hello set up my IR light for the camera comes on but no picture on the screen. 4. 1-Right-Click on Start then click on Windows Terminal (admin) 2- Type these commands. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. If the issue happens after you install a new anti-virus tool, you can uninstall it and check if the issue disappears. This step is much better than deleting it from the settings and adding it again, as it clears the old configuration and prevents conflicts from occurring. To learn more, see Restore or reset Surface for Windows 10. To fix it: [/h] 1) On your keyboard, press the Windows logo key and R at the same time, then type gpedit. In Search on the taskbar, type device manager , then select it from the search results. I have looked up previous forums as this is a fairly common issue. Try using the Registry editor, follow the steps below:. It does not make sense that disabling this Hello system to reset the pin, then turning it on again would make this face not work permanently. I understand that you are experiencing issues with Pin and Fingerprint not working after the update, we have not received a ton of feedback on this issue. To do so, type gpedit. Step 10: Reset Windows (As a Last Resort) Jul 7, 2023 · Step 2: Navigate to Accounts > Sign-in options, select Windows Hello Face/Windows Hello Fingerprint in the right pane, and click the Remove button. If you are on Windows 10 Home edition, you can change the registry settings to enable PIN sign-in option for all users. Windows Hello face or fingerprint recognition may not work if biometric drivers are turned off to reduce power consumption. It's brand new Mar 10, 2022 · Hi Simon. Unfortunately, some users experiencing Windows Hello not working or Windows Hello Face Recognition stopped working after Windows 10 update. Hi, If this question is still active, I have the same question but unfortunately those steps didn't work for me. Delete your fingerprint, and register it again in Windows Hello settings. I want to use Windows Hello PIN and Windows Hello Face but it shows me "Something went wrong. Apparently, Windows Hello is not enabled by default for domain accounts. Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. Open the Services program, Jan 3, 2023 · To fix that, try to update the corresponding drivers: Right-click on Windows key and select Device Manager. The Fingerprint sensor has been integrated with Power key on some ASUS laptops. Pres Windows key, type gpedit, and press Enter. 5. So after that windows reinstalled and i updated all the drivers and windows. msc in the run command (Windows + R key). While the main cause for your Windows Hello to stop working or not install properly is Windows updates, there are some other possible reasons May 26, 2024 · Windows Hello not working in Windows 11/10 Download Windows Speedup Tool to fix errors and make PC run faster Windows Hello is a secure and convenient way to log into your Windows computer. - Likewise, under FingerPrint > Select remove and setup your FingerPrint again. I setup Windows Hello, on a domain-joined device and went through all the necessary settings to approval. I've installed the driver several times. What if my camera is working but Windows Hello isn't? Verify if your camera supports Windows Hello. Press the old and famous Jan 30, 2022 · So i just bought a new HP Omen laptop and the only thing not working is the windows hello facial recognition, it seems to be an issue with windows 11 as the camera works fine, I talked to HP support and they informed me that it was not the device as its the same compatible device they use in all there laptops, so i was hoping someone here had Dec 8, 2016 · Windows 10 Pro 64bit is installed ( OS Build 14393. Perform a Windows Reset. My webcam works. This fixed the camera app but not Windows Hello. No worries, I'll do my best to help you. I searched and saw other people saying they are having this problem, and I tried the suggestions in this post which were unsuccessful. Here are some troubleshooting options: 1. I wasn't able to log-in using Windows Hello and the camera app wasn't working either. Follow the on-screen instructions to restore the system to a point when Windows Hello was functioning. I can't seem to add Windows hello to the camera's privacy settings. For more information on how to do this, please refer to Windows Hello (biometrics): Sign in with Fingerprint scanner. Nov 21, 2022 · 6. This really should be default behaviour for Windows Hello to look for a compatible Windows Hello external Webcam if a laptop lid is closed. Press the Windows logo + L key to lock Windows and confirm that the fingerprint reader sign-in option is displayed on the Windows Lock screen, then log in to Windows. Mar 22, 2021 · The red blinking light on the Brio does not stop until I click "Close" on the window depicted above. Dec 4, 2024 · This has been asked about 1,000 times. Log in with the administrator account and enable Windows Hello once again. Jan 10, 2025 · If Windows Hello was working before a recent change or update, consider performing a system restore: Type Create a restore point in the Windows search box and open it. Try removing existing face recognition configuration and then set it up again. Therefore, we would recommend to launch the Group Policy Editor and check/edit the settings related to Windows Hello functionality. Jan 31, 2025 · Option 1. Open the Run dialog box by pressing the Nov 11, 2021 · Click On Windows Start > Settings > Accounts > Sign in options > Set up Windows Hello Pin We look forward to your response. When I enable the “Unlock with Windows Hello” setting, the usual Hello popup appea Jun 14, 2018 · IT is not responding properly. It would be great if you can tell me more about your concern. (Please press Windows key + R and type msinfo32 and hit enter, look for system model) Sep 4, 2024 · The "forgot password" is not working but I did able to reset my password here thru phone and still giving me the wrong password. May I know when did the issue start? Is there any changes made before you got this issue? Please send the make and model of your device. The laptop then recognised and accepted the fingerprint reader through the Windows hello setup. I've made changes in my Group Policy Management to comply with some parameters to enable Windows Hello. Before you begin. Please post back with the result for further assistance. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Guardian Moderator here to help you. If you have other clarifications about this matter, you can get back to us by replying to this post. Country/Region: Africa loader Jul 29, 2024 · Simply resetting the facial recognition and fingerprint options that constitute the security system of Windows Hello can fix things if it’s not working in Windows 11. Jun 2, 2018 · Somewhere along this, the fingerprint sign in stopped working. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. Turn off Fast Startup. 10. Removed and re-added the Windows Hello Face optional feature several times For example, Windows Hello face recognition may no longer work if it was supported by the camera manufacturer's driver using custom USB extensions not supported by the in-box driver. This is i tried to activate Windows Hello: Mar 15, 2018 · [h]If you don’t have the administrator permission, you’re not likely to use Windows Hello on your PC. I've tried various methods to get it working again; some suggested by forums and have had no such luck. I removed my face data from Windows Hello and tried to set it up again. If you are reading this. You go on the Microsoft help page. Oct 9, 2023 · Windows Hello doesn't work after first waking up from shutdown, after 22H2 Update? previously it was on Windows 11 21H1 and even windows 10 , Windows Hello worked nicely without any problems. I can't go to task Manager, I can't get windows prompt to work, I can't do anything at all. Follow the on-screen instructions to set up the fingerprint reader. But, Windows facial recognition worked just fine with Windows 10. Then you can refer to the methods in that link to reset Windows Hello related services. I assume that your Brio device has no problem at the hardware level, but there is an exception when configuring Windows Hello. Sep 16, 2023 · Usually, this problem is caused by corrupted files on Windows or corruption on a Windows Update. Reconfigure Windows Hello. Step 1: Check if doesn't have any corrupt files on the windows. After downloading, double-clicking the tool, it will prompt "Preparation in progress", click "Next". Jan 16, 2025 · For Windows 10, click here: Download Windows 10. " Jun 20, 2023 · My facial recognition stopped working on my Lenovo Yoga 7i laptop. The reason why Face is not working might be because of your camera. In Device Manager window, expand “Cameras” to see the available camera devices. Type regedit and Apr 29, 2021 · Sadly this keep resetting for me also. Updating the HelloFace driver and reinstalling the Windows Hello Face Recognition app are proven troubleshooting fixes. Enable "Turn on convenience PIN sign-in" using Group Policy. Learn how to troubleshoot Windows Hello sign in issues, error messages, or facial recognition. Open the Settings app and navigate to the Accounts 2. Before the update this feature was working perfectly but soon after the following update, notifications are appearing and reminding to set up windows hello for my account to work correctly. If you are experiencing the reported problem on computers that have been set up for an organization (e. There are several causes that make Windows Hello stop working on Windows Aug 13, 2024 · The other two being, fingerprint and iris scan. In the previous version. See fixes here for Windows Hello: Yes, once set up, Windows Hello works offline as it stores facial data locally on your device. I have read about a dozen threads here and elsewhere regarding this issue but none of the "fixes" seem to apply to me since they do not fix my issue. Jul 19, 2024 · Update or re-install the biometrics driver using the Device Manager tool on your PC. Nov 3, 2023 · [Windows 11/10] Windows Hello (Biometrics, Facial recognition, Fingerprint scanner) Settings. 6. Here’s a step-by-step guide to help you troubleshoot the issue: 1. However, I sign into Windows using a domain account, not a local or Microsoft account. Feb 8, 2023 · Not all anti-virus software is suitable for you. b. Option 5: Run the Windows Troubleshooter a. Select Remove driver software and wait for the removal to be finished. May 22, 2024 · I am not a Windows friendly person. Windows Hello not working on Windows 10. May 11, 2020 · Hi,I recently forgot my windows pin password and I wanted to reset it but it says (This option is currently unavailable) and when I press the button where it says Tap or click here to fix it,it gives Jul 11, 2023 · Restart your computer and check if the Windows Hello stopped working in Windows 11 problem is fixed. Jan 12, 2021 · I have O&O Shut up Windows 10 installed on both my desktop and my laptop. Jul 18, 2024 · Under PIN (Windows Hello), click on I forgot my PIN. Fix 3. Setup under Face Recognition in the Windows Hello area Click Get started. Reset the Hello Facial Recognition Settings. Locate the Ngc folder and delete it. Right-click on it, and then select “ Start” from the list that appears. Open the Services pane and stop the Biometrics service. Click Run the Troubleshooter e. Aug 29, 2020 · Here you should also enable the option Allow the use of biometrics in the same way as that of Allow the users to log on using biometrics. "We couldn't find a camera compatible with Windows Hello Face. Sep 25, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. Once it’s done, restart your computer and check if Windows Hello not working issue has been resolved. The option to add a finger or remove the fingerprint are greyed out and not clickable. I did try going on recovery tools and will be given again with the same "select user" and so did again re-enter my new password which is not being accepted by the system. Here's what's working so far for Fixing Windows Hello issues after Fall Creators Update: 1. Now, when I go to set up Windows Hello (face), I get "We couldn't find a camera compatible with Windows Hello Face" under "Facial recognition (Windows Hello)". Well that is gone now and still no facial recognition. g. I tried to check the hard drive to see if it was running, and tried to update it too, but nothing happened. Open File Explorer and navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. Check your device's specifications in the user guide. 3) Check the Windows Biometrics service: Press Windows Logo Key + R to open the Run dialog box, type services. Run the System File Checker Utility scan. since my laptop doesn't have a local group policy editor how can i fix this issue Apr 23, 2024 · Looks like your Windows Hello Fingerprint is not working. I have uploaded the freeze tab in this question. Follow Followed Like Aug 31, 2022 · Windows Hello sometimes doesn't want to cooperate, but with these tips, you can get back into logging in with biometrics once more. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. Click Accounts and select Sign-In options. Now when I try to set up it repeatedly gives me the same message. I am curious as to how I can enable it. Typing the PIN to verify identity Jan 19, 2020 · Split from this thread. Many articles refer to Settings > Sign-in options. You can use Windows Hello to sign in to your device from the lock screen and sign in to your account on the web. Initially, the face was working, I am not sure if this is related to settings or windows update. After installing Windows 11 facial recognition does not work. Method 2. bsjnmxixpokchfwgtcxkuhengaducipswunxhlzlqmxchecxcmixswnlqfopfsxluqgtmjsksncimhl